Website Expedia Group
Expedia Group Careers – If You are Looking for Jobs in Haryana, Check out this Customer Service Representative Tier Job vacancy in Haryana.
Duties And Responsibilities
- Take charge on inquiries from Expedia’s Headquarter Offices addressed to Senior Executives, Board of Directors, Legal Department, and Public Relations, as well as issues filed with Consumer Organizations. Represent Expedia in a professional and positive manner.
- Research, analyze, and resolve customer cases by using appropriate tools and resources to assess situations and craft resolutions appropriate, while keeping ownership of the issue.
- Contact customers, travel partners, and internal teams via phone and email.
- Handle queues for areas of responsibility to ensure response time goals are met.
- Research and analyze data from various sources (Airline Computer Reservation System (CRS) Logs, Website, Voyager, EPC, NICE Tool, Glassbox System, etc.) related to customer and supplier issues.
- Identify problems, conduct root cause analysis and propose forward looking solutions.
- Document and provide executive reporting on individual issue outcomes as well as proposals for future prevention.