Website Bank of America
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Responsible for working in different queues as per the standard procedures ensuring high level of accuracy & consistency. The process part of Claims Research & Resolution operations, which works with VISA & Master Pin less debit card transactions. Potential chargeback reason code is identified by the associate, as per Visa regulations and disputes will be processed accordingly.
- Investigate the claim for identifying suspicious activities on the claims and also looks for the recovery opportunities as per the procedure
- Determine the best course of action for the Customer to resolve the claim or setting the correct expectations
- Respond to customer requests in a timely manner by processing Claims and Chargebacks
- Maintaining the KPI’s and KRA’s of the process
- Graduation (Any Stream), Post Graduate (Any Stream)
- Certifications If Any: N/A